Author: Urs Egli (Egli Partners Attorneys-at-Law, Zurich, Switzerland) and Peter Sommerlad (HSR Hochschule für Technik, Rapperswil, Switzerland)

Abstract: This practitioner report gives an overview the experiences of a law firm with adopting Wiki Webs for knowledge management and collaboration over the last two years. Wikis created a business advantage for the lawyers through better re-use of their know-how within the firm. In addition, external Wikis for clients created new revenue opportunities and higher client satisfaction. The law firm uses a very simple Wiki implementation that makes it very easy to establish new Wiki instances. For client collaboration the Wiki was secured and extended with a simple user management system.

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