Category Archives: WikiSym 2008

WikiSym 2008 Proceedings Available

The WikiSym 2008 proceedings are now available on the WikiSym server at

These pages contain the accepted research papers and more. They will be provided through the ACM Digital Library as soon as we have gathered the workshop reports. For the time being, please help yourself at ws2008/proceedings!

BT sponsored WikiSym 2008!

Hello! We’re Osmosoft, the open source arm of BT. We’re a small team of techies that love open source software. We mainly work on the TiddlyWiki open source project.

A TiddlyWiki is a single html file which has all the characteristics of a wiki – including all of the content, the functionality (including editing, saving, tagging and searching) and the style sheet. It’s a single file so it’s very portable – you can email it, put it on a web server or share it via a USB stick.

And it’s not just a wiki! It has very powerful plugin capabilities, so it can also be used to build new tools. You have full control over how it looks and behaves. For example, TiddlyWiki is already being used as:

  • A personal notebook
  • A GTD (“Getting Things Done”) productivity tool
  • A collaboration tool
  • For building websites
  • For rapid prototyping
  • …and much more!

The best way to understand it is to use it! We hope you’ll check it out (you can download it below)

The Osmosoftonians

Empty tiddlywiki: (right-click and save as)

Osmosoft twitter feed:

Video channel on Vimeo:

Our site:

XWIKI sponsored WikiSym 2008!

One of the hottest topics at this year’s WikiSym 2008 will be application wikis.

To put it simply, an application wiki allows its users to create… applications. Why is that exciting ? Because it means users can mix both structured and unstructured freely over the same platform. Take product sheets : you might want to have both structured data (name, retail price) and unstructured data (the product description or a sales pitch). In a typical wiki, none of that data would have metadata associated to it.

This means that if you were to write a list of all the pages that are product pages, you would have to identify every one of them and list them manually on one page. Same thing if you were to modify the layout of those pages : you’d have to iterate them one by one to change the intended layout. Pretty frightful when there’s a hundred of them… On the other hand, typical content management systems aren’t perfect either. While they offer a predefined set of templates for content, it is harder to create free-flowing pages and links between those pages. Application wikis bridge the gap between those 2 types of software : they let users add freeform information while at the same time providing the ability to typify it and manage forms from a central location. Forms can be created easily and mixed with typical wiki pages and a query language provides additional power.

Come give a look to the getting started with XWiki tutorial delivered by Guillaume Lerouge (product manager at XWiki, an application wiki provider) or to the application wikis panel (where Stewart Nickolas from IBM & Ludovic Dubost from XWiki will speak) to find out more on the topic !

SAPO is this year WikiSym Gold Sponsor

SAPO was born in 1995 at Universidade de Aveiro
becoming, some years later, Portugal’s leading portal, providing
internet access and web services to millions of users every day.

For years, SAPO is using wikis
internally to organize and share information among it’s teams members.
Wikis are great collaboration tools when integrated in the developing
cycle of a project for documenting purposes. They provide historical
changes, and are a natural repository for information provided by all
team members along the development process.

Some time ago SAPO started using
wikis externally, on services provided to it’s costumers and users.
Examples solutions range from knowledge sharing apps, costumer care
support solutions or to just publicize the portal public APIs

Saber is SAPO’s Wikipedia.

The Portuguese version of Wikipedia is mainlly written in Brazilian Portuguese. Saber was based on Wikipedia‘s
contents (respecting the GNU Free Documentation License) with the
purpose of promoting the culture and knowledge from Portugal and
fomenting the writing of articles in Portuguese from Portugal. Other
localized versions were also made available to portuguese speaking
countries like Cabo Verde and Angola.

Some customizations had to be done to integrate the portal users accounts and some Mediawiki extensions had to be created to integrate other content. Scripts periodically merge Wikiipedia‘s content and pictures with Saber updates.

During the project several ideas came about. One of he most interesting
was to make available all geo-referenced articles to the community.
From time to time, all articles are scanned looking for geo-reference
info and made available to the SAPO GIS team, that makes them available through their API. Here’s an example of the POIs found on Saber versus the Wikipedia points that Google Maps reports on the same area.

Another wiki based project developed by SAPO to it’s parent company, Portugal Telecom, was Wikicare.

The main purpose here was to empower all costumers to collaborate with
each other, solving problems and make suggestions about the service,
support or billing issues thus helping Costume Care on it’s own
efforts. This wiki is still limited to costumers only, which are being
very active making contributions, but is expected to be made public in
the near future.

Wikis are a powerful and versatile tool that easily enable users
contributions, collaboration and feedback, which makes them the perfect
solution for this and future projects at SAPO.

Follow WikiSym 2008 on Twitter!

You can track what’s happening on twitter by following the hashtag #wikisym08. Try this URL:

Wiki House Party, Tonight

Hi everyone!

The evening just before WikiSym starts, we are holding a Wiki house party, open to all:

If you need to call someone, try talking in the WikiSym Skype Chat Channel (if for any reason you have difficulty getting in add Martin (mrjcleaver on skype)). You are welcome to phone Martin Cleaver on his temporary sim4travel UK cell +44-7509-226771 (he pays no roaming charges so you won’t incur him a cost).

Best regards,

Marc Laporte

Implementing a Wiki within SAP’s CRM Organization

Holger Junghanns, SAP AG

In 2007, I was a member of a project team that was responsible for the implementation of a wiki within the Product & Technology Unit (PTU) Customer Relationship Management (CRM) organization of SAP AG. The goal of this project was to promote knowledge transfer among the different teams involved in the development process of SAP’s CRM application.

Within a six month timeframe, our team introduced a wiki as a central point of access for internal knowledge transfer and collaboration within the PTU CRM. Prior to the wiki roll-out, a pilot user group provided continuous feedback on the prototype. Elements used to foster user adoption included the creation of wiki page templates, including a team page template, a meeting minutes template, and a wiki training cheat sheet, among others.

From a technical point of view, our project team followed SAP IT’s recommendation to comply with the standard for wiki technology within SAP. As a consequence, the PTU CRM wiki is now fully integrated into the existing wiki application within the company. This integration provides access to the wiki via the Single Sign-On capability and user support to ensure performance and sustainability of the system.

In terms of introducing the wiki to the organization, our project team conducted personal training sessions in the major CRM locations, namely Walldorf, Bangalore, Palo Alto, and Montreal. Teams that could not participate in person were provided with training sessions via video conferencing. In support, we linked training material, such as the wiki training cheat sheet, within the wiki, allowing colleagues to access it at their convenience.

One year after the roll out, our CRM colleagues actively use the PTU CRM wiki. Principle use cases include managing projects and meeting minutes on the wiki as well as building team workspaces. The PTU CRM Wiki is now the tenth largest internal wiki within SAP, incorporating more than 1,000 pages, 9,000 page versions, and 130 active contributors. Currently there are more than 1,400 live wiki spaces at SAP with more than 10,000 authors working on more than 100,000 pages. Participants of the WikiSym 2008 can get more details on this project in my WikiFest session.

Holger Junghanns is a business analyst on the Industry Solutions Operations team at SAP AG. He joined the company in April 2007 to write his diploma thesis, “Wiki Technology for Collaborative Knowledge Management in Corporations”. In his current role, he leads a project to implement a wiki in SAP’s Industry Solutions organization. Holger holds a diploma in Business Information Technology and a Bachelor of Science in Network Computing, both from the Freiberg University of Mining and Technology.

Impromptu Poster? We’ll make space!

Martin Cleaver. Chair, Demos & Posters. Blended Perspectives, Canada

I’m pleased to remind you of the great posters and demos for you this year, these get formal air-time during some tasty Portuguese “refreshments” on late Monday afternoon.

Our poster presenters, listed in the program, (and most of which took advantage of their right to be entered into the ACM) will each feature a really large poster, and many feature exciting demos too.

With the date almost on us, just 4 days away, many of our attendees are buzzing with new ideas, and, some it turns out, are asking for airtime.

It turns out we’ve got a spare wall…

SO! As we are a wiki conference, and wikis are all about providing space for innovations on the edges, let’s put something together.

Feel free to make a poster, either A2 or A3 in size, and we’ll find you a wall “on the edges”. If you are in an open space, and you’ve summarised your conversation, on a flip chart, we’ll find you a place to put that up too.

It might become a little make-shift, but it’s sure to become exciting 🙂

Any questions, feel free to ask.

Martin Cleaver.

More to come just before WikiSym’08

RedBullAirRace2007_00380As you may already know, one of the Red Bull Air Race World Championship’s races will happen in Porto, on 6th and 7th September. It’s one of the ten cities to host this unique event, for the second time now. The first time was last year, 2007, as was a huge sucess both for viewers, organizers and for the hosting community.

The race over the River Douro will be the eight of this season, which will be followed by a race in Spain (maybe in Vallencia, but still not confirmed, hapenning in September 27th and 28th) and the last one in Perth (Western Australia, in November 1st and 2nd).

RedBullAirRace2007_00492The race days in 2007 were compared to the S. João’s evening (in English, St. John), the traditional popular festival, in June, when thousands of people hang out on the streets of Porto and surroundings all night.

Photos: Tiago Pereira (click on the photos to enlarge)

Here’s a bit more of Red Bull Air Race in Portugal:


The two cities of Oporto and Vila Nova de Gaia face each other from opposite sides of the Douro river – Oporto in the north bank and Gaia in the south. Six Pontes, or bridges, in total, join them. Of those, Ponte Dona Maria and Ponte Dom Luís, the two oldest ones, were built in the 19th century, respectively by Gustave Eiffel and by his partner in business, Théophile Seyrig. Ponte da Arrábida, Ponte de São João and Ponte do Freixo date from the 20th century, while the newest one, Ponte Infante Dom Henrique, is no older than the 21st century.
Being one of the oldest cities in Europe, Oporto is proud of its well preserved historical quarter and was awarded World Heritage Site status by UNESCO in 1996. Oporto and Gaia are further connected by the famous Oporto wine, traditionally stored in wine cellars that over the years have been built in Gaia and act as a magnet for tourists visiting Northern Portugal. There stand the names of the English families that left their winemaking mark in the Douro region over the centuries: Taylor, Sandeman, Graham or Croft, to name but a few.
Fine wine and the Douro River may be the lifeblood of the two cities, but visitors will also benefit from a widely varied cultural offer. The Serralves Foundation – with its vast collection of contemporary art and amazing gardens – the House of Music – a multidisciplinary place where you can listen to great music and much more – or Oporto Cathedral, dating from the 12th and 13th centuries, are some of the unmissable features north of the river. Also worth mentioning, on the south margin, are the Grijó Monastery (16 th/17th century), the Serra do Pilar Monastery (16th century) or Casa Barbot, a unique example of the Art Nouveau style in the city.

Oporto/Gaia – The race
The eighth leg of the Red Bull Air Race will be run over the river, in the Ribeira of Oporto and Gaia Docks area, on the weekend of the 6th and 7th September. The race course will be set between Ponte Dom Luís I and the Massarelos overpass.

This info was taken from Red Bull Air Race Official Website. Please check this website for information on accomodation, transportation to and from the places and ticket information as well. The website is available in Portuguese, Spanish, French and English.

You can also check the Red Bull Air Race Hospitality website to know more about the event.


There’s a magazine on each place available for download, containing information on the race, on the place and on previous relevant happenings. A bulletin will be distributed during the qualifying races and the final race days.

Photography: Tiago Pereira

Advance Registration: still open until 1st September!

By request of several participants, we will keep the advance registration open until 1st September.

After that, you can register onsite. Contact us, if you need anything else.