Title: Qwant : Innovation, Sovereignty & Privacy: Building the Web we want for Europe
Author: Tritan Nitot
Facilitator: Olivier Berger, Telecom SudParis
Title: Crowdsourcing from the Community to Resolve Complex Service Requests
Authors: Anthony O’Leary:VMWare; Paidi O’Raghallaigh:Business Information Systems,UCC; Tadhg Nagle:Cork University Business School,UCC; David Sammon:Cork University Business School,UCC
Abstract: The VMware Community may provide an opportunity to VMware to tap into the collective intelligence of its 2.4 million strong members to generate intelligent responses to complex Service Requests (SRs). Bill Joy, cofounder of Sun Microsystems, put it well when he said: “No matter who you are, most of the smartest people work for someone else..!”. The data generated from the vSlua project using an Action Design Research approach shows that the Community resolves lower complexity SR issues efficiently, but begins to struggle as the complexity increases. Almost 50% of all the SRs were answered and over 50% of the answered SRs were resolved in under 6 hours.
Title: Using Swarming to Build Complex Dashboards
Authors: Noelle Twomey:Dell; Paidi O’Raghallaigh:Business Information Systems,UCC;
Tadhg Nagle:Cork University Business School,UCC; David Sammon:Cork University Business School,UCC
Abstract: This paper reports on a project that took place in a large corporation to build a Customer Profile dashboard to provide a holistic view of its customers. Prior to the project, no such view existed and customer data was distributed across multiple sources and very few people had access to all required sources. In the absence of any co-located team with the required skillsets, the action researcher led a swarming approach to building the dashboard. She found no evidence in the literature of swarming being used for the creation of such digital artefacts. Based on her experience with this project, in this paper she offers insights as to how she undertook the project, the lessons learned, and the benefits (as well as difficulties) in undertaking this project. She found swarming to be a useful mechanism for resolving complex problems. It attacks the problems from diverse and expert perspectives offered by highly motivated team members. In this project, swarming produced a high quality digital solution that stakeholders felt was of superior quality to what otherwise would have resulted.
Title: Impacts of Openness on the Success of Information System Development Research Projects
Authors: Stephen McCarthy:Cork University Business School,UCC; Paidi O’Raghallaigh:INFANT Research Centre,UCC; Ciara Fitzgerald:Cork University Business School,UCC; Frederic Adam:Cork University Business School,UCC
Abstract: Information Systems Development (ISD) research projects are those in which the conduction of research is not possible without the development of a tangible ICT solution. ISD research projects face inherent tensions between the need for exploration (i.e. radical innovation) and exploitation (i.e. incremental innovation). This requires varying degrees of openness to balance the exploration of new opportunities and exploitation of existing capabilities. In this paper, we investigate the management of openness in ISD research projects and their impact on project success. Findings from three ISD research projects are outlined which offer contrasting approaches to the management of openness. Each management approach is then evaluated according to the perspectives of success in the balance scorecard for projects i.e. Financial, Customer, Internal Business, and Learning and Innovation. Finally, key learnings from the projects are presented, as well as concluding remarks on success in ISD research projects.
Title: Scenario Based Prototyping – When Open Source meets the Video Star
Authors: Paidi O’Raghallaigh:INFANT Research Centre, UCC; Frederic Adam; Cork University Business School, UCC
Abstract: Prototyping is crucial to the success of Information Systems Development (ISD) projects, especially those of a more equivocal nature. Prototyping efforts face inherent tensions between the need for producing high-fidelity complex prototypes and producing them quickly and at low cost. This paper describes how a number of ISD teams focused on stitching together relatively low-cost high-fidelity prototypes through the loose assembly of pre-existing open source software (OSS) components. Video recordings were captured of the role playing use of these prototypes by realistic persona in realistic scenarios. These videos were replayed to stakeholders in order to provoke a response and to capture their rich insights. We use the acronym OSP to represent this method of Open Source Scenario-Based Prototyping. Based on observations of the activities of these teams, the paper is in a position to describe a high level method for producing OSPs.
Title: The Classification, Challenge and Potential of Business Models by Using Open Data
Authors: Tetsuo Noda:Shimane University; Hiroki Fukushiro:Shimane University;
Akio Yoshida:Jawaharlal Nehru University; Shane Coughlan:Opendawn
Abstract: Public data collected or possessed by administrative agencies and subsequently released as Open Data is expected to bring about positive economic effects. The purpose of our research is to estimate economic effects provided by the utilization of Open Data in business industries. To prepare a statistical analysis survey for business industries we would classify Open Data business model case studies. In this paper we have classified existing Open Data business cases into business models to facilitate statistical analysis regarding effectiveness and growth potential. This approach allows us to extract the challenges and possibilities of each Open Data business model within certain parameters.