User Generated Services during Software Introductions

Title: User Generated Services during Software Introductions

Authors: Martin Schymanietz and Nivedita Agarwal (University of Erlangen-Nuremberg)

Abstract: In this paper, we describe the lack of user participation and involvement during software introductions. Especially big projects with a volume larger than 10 million US$ are very likely to neglect important benchmarks like e.g. the budget or even completely fail. To fight these costly failures and support software introductions, we propose a service system that integrates the user into the software rollout. This service system consists of three service modules that are supported by components for feedback, communication, user incentives and motivation as well as. The service modules shall empower the users to give support and deliver tutorials or training to other users and furthermore establish a project specific platform which encourages a continuous improvement of the current software solution.

This contribution to OpenSym 2016 will be made available as part of the OpenSym 2016 proceedings on or after August 17, 2016.

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