7th International Symposium on Wikis and Open Collaboration

WikiSym 2011

Mountain View, California
October 3-5, 2011

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The success of Corporate Wiki Systems: An end user perspective

Authors: Zeeshan Ahmed Bhatti, Serge Baile and Hina Mahboob Yasin.

Abstract: With the ever increasing use of Web 2.0 sites on the internet, the use of Web 2.0 based tools is now employed by organizations across the globe. One of the most widely used Web 2.0 tools in organizations is wiki technology, particularly in project management. It is important for organizations to measure the success of their wiki system implementation. With the advent of new technologies in the market and their deployment by the firms, it is necessary to investigate how they can help organizations execute processes in a better way. In this paper we present a theoretical model for the measurement of corporate wikis' success from the end-user's perspective based on the theoretical foundation of DeLone & McLean's IS success model [17]. We extend the model by incorporating contextual factors with respect to wiki technology in a project management task. This study intends to help firms to understand in a better way, how they can use wikis to achieve an efficient, effective and improved end-user performance. This would also be helpful for companies engaged in wiki development business to improve their products keeping in view the perceptions of wiki end-users.

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